Shipping policy
Shipping Policy
At Jozicozi, we aim to deliver your order efficiently and reliably through our trusted courier partner, Aramex South Africa (Store-to-Door).
1. Delivery Timeframes
- Orders are processed within 1–3 business days
- Delivery typically takes 3–11 business days, depending on your location
Total estimated delivery time: 4–14 business days
Please note that delivery times are estimates, not guarantees.
2. Courier Service
All orders are shipped via Aramex Store-to-Door.
Once your order has been dispatched, you will receive a tracking number to monitor your delivery.
3. Delays
While we work closely with our courier partner to ensure timely delivery, delays may occur due to factors beyond our control, including:
- High order volumes
- Weather conditions
- Public holidays
- Remote or outlying delivery areas
Jozicozi will not be held liable for delays caused by the courier or external factors, but we will always assist in tracking and resolving delivery issues where possible.
4. Failed Deliveries & Incorrect Information
Customers are responsible for providing accurate delivery details.
If a delivery fails due to:
- Incorrect address
- Unavailability at the time of delivery
Additional shipping fees may apply for re-delivery.
5. Risk & Ownership
Ownership and risk in the goods pass to you upon delivery to the address provided.
6. Undelivered Parcels
If your parcel has not arrived within the expected timeframe:
- Please contact us at itsjozicozi@gmail.com
- We will liaise with Aramex to investigate and resolve the issue
7. Contact
For shipping-related queries:
itsjozicozi@gmail.com
Jozicozi
Important Notice
This policy is in accordance with the Consumer Protection Act.